AI Enablement Specialist

POSITION: AI Enablement Specialist

DIRECT REPORT:  Sr. Director, AI and Architecture

SUMMARY

The AI Enablement Specialist serves as the primary champion, spokesperson, and product owner for AI initiatives across Cardinal. This role bridges the gap between the AI and Architecture team and the broader organization — driving adoption of AI tools, communicating the value of custom solutions, and empowering team members at all levels to participate meaningfully in Cardinal's AI journey. The AI Enablement Specialist owns organizational enablement programs, manages product releases for both custom and enterprise AI platforms, and performs business analysis activities to ensure AI solutions are grounded in real operational needs.   Salary range $75,000 to $90,000 for this position if candidate is based in Denver.

RESPONSIBILITIES (Including but not limited to)

• Serve as the primary champion and internal spokesperson for all AI initiatives across Cardinal, including custom-built solutions, enterprise platforms (Google Gemini, Google Workspace, Gemini Enterprise), and emerging capabilities.
• Own product management responsibilities for AI tools and custom solutions — including maintaining product roadmaps and backlogs, coordinating release activities, communicating updates to stakeholders, and measuring adoption and business impact.
• Facilitate and manage the Cardinal AI Champions Club — a structured program enabling citizen AI developers and vibe-coders across the organization to contribute to AI-driven value delivery in a formal, governed, and repeatable way. This includes recruiting and onboarding champions, running regular meetings, managing a contribution backlog, enforcing code-of-conduct and governance standards, and celebrating wins.
• Perform business analyst activities including stakeholder interviews, workflow documentation, process mapping, and requirements gathering to ensure AI solutions are built around genuine business needs.
• Partner closely with the AI engineering team and Sr. Director, AI and Architecture to translate gathered requirements into clearly defined solution briefs and acceptance criteria.
• Monitor the market and competitive landscape, identifying opportunities to improve and differentiate Cardinal's use of AI and automation technology.
• Prepare for new platform releases — reviewing release notes for Gemini, Google Workspace, and other managed tools, assessing organizational impact, and coordinating release readiness activities.
• Develop and deliver organizational enablement resources including training materials, guides, demo videos, and communications in coordination with the Learning & Development team.
• Drive adoption of AI tools across Cardinal by monitoring effectiveness through performance metrics and conversation data analysis; use these insights to identify friction points, design enablement programs, and work with department leaders to embed AI capabilities into day-to-day workflows.
• Drive adoption of AI tools across Cardinal by monitoring effectiveness through performance metrics and conversation data analysis; use these insights to identify friction points, design enablement programs, and work with department leaders to embed AI capabilities into day-to-day workflows.
• Keep up to date on all related business processes — including property management operations, facilities operations, accounting operations, and others — to ensure AI recommendations are grounded in operational context.
• Serve as the organizational point of contact for level III end-user support escalations related to AI tools, triaging issues and escalating to vendors as needed.
• Perform user, system, and business process audits to confirm compliance, security, and adoption health across AI platforms.
• Make recommendations on best practices and operational procedures related to AI adoption and governance.
• Work with business stakeholders to evaluate the feasibility of AI and automation opportunities, document findings, and present recommendations to leadership.
• Support Cardinal OKRs as needed.
• Participate in Cardinal U training as required.

QUALIFICATIONS

• Experience in property management operations is required.
• Two (2) to four (4) years of experience in business analysis, change management, or a technology enablement role.
• Working knowledge of LLMs and enterprise AI platforms including Google Gemini, Microsoft Co-Pilot, and comparable tools is required.
• Experience managing enterprise-level technology products or platforms, including roadmap and backlog management, is required.
• Demonstrated experience with organizational change management, technology adoption, or enablement programming is strongly preferred.
• Experience facilitating communities of practice, champions programs, or similar cross-functional collaborative initiatives is preferred.
• Experience working with and communicating directly with C-Suite and executive leadership teams is preferred.
• Familiarity with business analysis techniques including process mapping, requirements elicitation, and user story writing is preferred.
• Familiar with agile methodologies preferred.
• Ability to translate business requirements and operational needs into clear product and solution requirements.
• Ability to articulate the value of AI and best practices to both technical and non-technical audiences.
• Strong attention to detail.
• Independent sound decision-making and problem-solving skills.
• Ability to work with minimal direction.
• Strong customer service and relationship management skills.
• Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment.
• Strong drive to continue to learn and build skills as the AI landscape evolves.
• Excellent written and verbal communication skills.
• Champion the Cardinal Culture and Cardinal Core Values every day.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents work in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is regularly required to use hands to finger, type, handle, or feel and talk or hear. The Team Member is frequently required to stand; walk; reach with hands and arms, and stoop, or squat. The Team Member is often required to sit. The Team Member must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their Team Leader.