IT Application & Data Analyst

Lake Stevens is generally a residential community with access to numerous commercial, retail and recreational opportunities. Of course, the crown jewel of the community is the lake itself, which boasts some of the greatest water recreational opportunities in the county. Lake Stevens is also uniquely situated, being close to the lake, ocean, and Cascade mountains, to take advantage of many outdoor activities. The Lake Stevens Schools are excellent and coupled with a city priority of parks and increased walkability, makes Lake Stevens an ideal place to raise a family.

• Work-Life Balance - We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individual's lifestyle. 
• Work Where you Live!
• The City of Lake Stevens offers a comprehensive benefits package including:

• Retirement- through the Washington State Department of Retirement Systems.
• Deferred Compensation- with city match.
• Excellent healthcare options-including medical, dental, vision insurance, city-paid life insurance and long-term disability, health savings accounts (HSA), and Health Reimbursement Accounts (HRA/VEBA).
• Paid leave- including paid sick leave, paid vacation, flexible holidays, paid holidays, and bereavement leave.
• See our benefits page for a complete list of all the benefits available to the City of Lake Stevens employees.

Essential duties and responsibilities may include, but are not limited to, the following: 

• Respond to user requests for service, enhancements, and training across city applications and databases.
• Recommend and deploy new technologies and improvements based on field observations and user feedback.
• Coordinate cross-functional projects and vendor relationships; conduct stakeholder workshops to identify new technology and AI use cases.
• Maintains regular, predictable and reliable attendance.

• Administer user access and building RBAC roles permission linked to job classifications, ensuring secure and efficient system usage.
• Maintain software integrations and troubleshoot application issues.
• Prepare procedures for installation, documentation, use, and maintenance of applications.
• Support and maintain the city’s website and content management systems.
• Conduct site usage analysis and manage stale content cleanup.
• Design and implement automated workflows using various techniques such as python, GIT, CI/CD tools, and Power Automate.
• Create and manage dynamic forms and business process automation tools.
• Design, tune, and deploy AI models to enhance operational efficiency and citizen engagement; monitor AI model performance and manage retraining schedules.
• Develop and maintain Retrieval-Augmented Generation (RAG) chatbots and conversational agents.
• Integrate AI systems with enterprise APIs and applications.
• Document AI workflows and ensure transparency and explainability; participate in AI governance, risk assessments, and compliance activities.

• Maintain structured and unstructured data in SQL, NoSQL, and time-series databases.
• Create customized reports using Power BI, and other BI tools.
• Support predictive analytics and data-driven decision-making; monitor data quality and mitigate bias in AI datasets.

• Provides back-up to other IT Department positions as needed 
• Performs other duties as assigned.

Education, Training and Experience Guidelines
Education: Bachelor’s degree from an accredited educational system in computer science, data science, information systems, or related field. Master’s degree in data analytics, AI/ML, or business intelligence preferred. 
Experience:  Three (3) years experience in data analysis, integration and governance, AI tools and design studios (e.g., Dataiku, Azure AI Studio), and proven track record of managing data across multiple systems and monitoring data quality. Five (5) years’ experience in these areas is preferred. 
Or:Any combination of education and experience, which provides the applicant withthe desired skills, knowledge and ability required to perform the job, may be substituted for these qualifications.  Examples of these skills include:
Knowledge of:

• Emerging AI tools and platforms for municipal use.
• AI tools and platforms (Dataiku, Azure AI, TensorFlow).
• Data integration and ETL processes.
• Business Intelligence tools (Power BI, Tableau).
• Data governance standards and compliance frameworks.
• Machine learning concepts and model lifecycle.
• Cloud platforms (Azure, AWS, GCP).
• SQL Programming language and management tools. 
• Lean Management System or Six Sigma principles.
• Municipal organization, structure, policies, procedures, practices and objectives.
• Correct English usage, spelling, grammar, and punctuation, including principles of business letter writing and report preparation.

• Programming and scripting: Python, SQL, Elastic Search, R for data analysis and automation.
• Data visualization and dashboard development: Power BI, Tableau.
• AI and automation tools: PowerApps, Power Automate (Flow), and SharePoint Designer.
• API integration and workflow automation.
• Troubleshooting data pipelines and AI models.
• Office 365 suite for productivity and collaboration.
• PowerShell and MS Graph for automation and system administration.
• Technical writing for documentation and reporting.
• Experience with Java, C#, or .NET for advanced integrations.
• Effective communication and collaboration across teams.
• Providing excellent customer service.
• Interpersonal behavior, using tact, patience, and courtesy.
• Proper use of telephone etiquette and techniques and ability to assist in answering diverse inquiries.
• Good organizational skills, detail orientated, and efficient with daily work.
• Understanding and following oral and written directions.
• Maintaining a variety of complex filing systems, records, and reports.
• Technical writing.

• Analyze complex datasets and recommend actionable insights. 
• Develop API integrations and workflow automations within Office 365. 
• Apply data modeling techniques and create reports/dashboards. 
• Apply lean or six sigma principles to continuously improve processes, procedures and implement change management.
• Communicate effectively—both orally and in writing—with diverse audiences. 
• Establish and maintain trust, confidence, and effective working relationships with subordinates, other city officials, and the general public; effectively interact with tact, patience, and courtesy.
• Interpret and apply federal, state and local policies, laws and regulations.
• Maintain attention to detail and ensure data accuracy.
• Translate technical concepts into clear, business-friendly language. 
• Demonstrate customer focus and build strong partnerships across teams. 
• Establish and maintain effective working relationships with internal and external stakeholders.
• Respond quickly and professionally to inquiries and issues. 
• Adapt to emerging technologies and drive innovation. 
• Prioritize and manage multiple projects in a fast-paced environment. 
• Maintain confidentiality of business records and other sensitive information. 

• Successful completion of position-relevant background check, including fingerprinting.
• Must be able to obtain Information Services (CJIS) certification within 30 days of hire and maintain annually.
• Microsoft Certified: Azure AI Engineer Associate (or equivalent) is preferred.
• SharePoint Administration and Development certification is preferred.
• Data Science or AI/ML certifications (e.g., TensorFlow Developer, AWS Machine Learning Specialty) is preferred.