IT HelpDesk Technician I

Job Summary:

The IT HelpDesk Technician I is an entry-level position which is responsible for providing end-user IT support for The Alaska Club. This position's typical duties include user account management, workstation setup, workstation deployment, participating in IT projects, and working within the designated ticketing system to resolve end-user issues. Strong customer service skills are required when collaborating with other departments and assisting users with trouble-tickets. This is an on-site position based in Anchorage, Alaska.

Duties and Responsibilities:

• First line of contact for employees requiring IT assistance
• Document and communicate clearly within ticketing system to include actions taken, daily follow-up, next steps, attempted resolutions, and symptoms observed
• Prioritize, troubleshoot, and resolve a variety of end-user support issues both in-person and remotely
• Troubleshoot and support door controllers, badge scanners, and turnstiles
• Manage Active Directory and application-specific user accounts and permissions
• Perform upgrades or installs of software or devices
• Support multiple CRM systems
• Update and maintain IT Inventory system
• Travel may be required to any of our sites and locations
• On-call duties as required
• All other duties as assigned

Knowledge, Skills, and Abilities:

• Antivirus applications / EDR
• Communication to audiences of varying technical skill level
• Computer hardware and peripherals
• Active Directory, Group Policy, DFS, DNS, DHCP, Hyper-V and WSUS
• Microsoft 365 suite of programs
• Microsoft Windows Server 2016 and above
• Microsoft Windows 10 and 11 client operating systems
• Networking and segmentation
• PCI Compliance
• Remote management and RDP
• VOIP Phone Systems