IT Support Technician (Part-Time, Northern VA/ D.C./ Maryland Area Only)
We’re seeking a hands-on, solutions-driven IT Support Technician who thrives in a fast-paced environment and enjoys solving real-world technology challenges. This role is ideal for someone who can confidently bridge the gap between technical teams and end users—delivering both exceptional customer service and technical expertise.
Important: This is a part-time job (up to 20 hours per week) and requires local travel to client sites across the DMV area. Only local candidates will be considered.
What You’ll Do
Technical Support & Problem Solving
- Provide remote support to diagnose and resolve hardware, software, and network issues using modern troubleshooting tools
- Escalate complex issues appropriately while maintaining ownership through resolution
- Identify recurring issues and recommend proactive improvements to systems and processes
Client-Facing Support
- Communicate clearly and professionally with clients—translating technical issues into easy-to-understand terms
- Deliver a high level of customer service, ensuring a consistently positive support experience
On-Site Support
- Travel locally to client sites for hands-on troubleshooting when needed
- Install, configure, and maintain end-user systems, networking equipment, and peripherals
Systems & Administration
- Support Active Directory (user accounts, permissions, access control)
- Assist with cloud environments (Azure and/or AWS preferred)
- Collaborate with senior engineers to maintain and improve IT infrastructure
Ticketing & Documentation
- Manage and update tickets using a structured support system
- Document solutions, processes, and recurring fixes to enhance team efficiency and knowledge sharing
What You Bring
Technical Experience
- Operating Systems: Windows and macOS
- Hardware: PC setup, imaging, printers, scanners, basic networking, access points, routers
- Software: Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, OneNote), Active Directory, Exchange
- Tools: Ticketing systems (e.g., Jira, AutoTask) and remote tools (e.g., LogMeIn, Ninja, Quick Assist)
- Backup Solutions: OneDrive, Dropbox, Carbonite, or similar
Core Competencies
- Strong problem-solving skills with attention to detail
- Ability to manage multiple priorities in a dynamic environment
- Excellent written and verbal communication skills
- High level of professionalism, integrity, and accountability
- Proactive mindset—focused on improvement, not just resolution
How You Work
- Collaborative team player who values shared success
- Organized, dependable, and strong in follow-through
- Calm under pressure and confident in client-facing situations
- Eager to learn, grow, and take on new challenges
Reporting Structure
This role reports to the Senior Operations Manager and works closely with systems administrators and engineering teams.
Additional Details
- Location: DMV Area (local travel required)
- Work Type: Hybrid (remote + on-site support)
- Schedule: Part-time, up to 20 hours per week
- Eligibility: Local candidates only