IT Technician 4

***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE***

This position will be located in the Carson City office of the Department of Employment, Training and Rehabilitation within the IT Department. The incumbent will be an integral member of the Technical Services (Field Services and Help Desk Support) team which is responsible for upgrading, troubleshooting, repairing, or replacing software and hardware components on workstations such as adding memory, swapping hard disk drives and monitors; attaching peripherals; and configuring and installing desktop applications for optimum performance. They will also be tasked with establishing new user accounts and email accounts, assigning or modifying permissions as required; resetting passwords; interviewing users to identify needs and resolve workstation issues; assisting users by troubleshooting and resolving initial help requests as well as providing introductory and ongoing training to workstation users; participating in the research of hardware and software components for procurement according to agency policies and procedures, evaluating products in terms of agency needs, making purchase recommendations to management, and preparing purchase orders for hardware or software as directed.  The incumbent must be able to use imaging software to configure workstations; install and test new and recycled workstations; install DETR-approved application software on client computers; complete all required transfer/delivery documents; make appropriate changes, get signatures and deliver documents to assigned NSS inventory staff; respond to help desk calls and resolve problems as assigned; review Help Desk log daily and annotate with resolutions to DETR Help tickets; install, test and replace hardware as required on client computers; contact vendors for hardware or software support as required; and assist in periodic IT equipment inventories. Good customer service skills and the ability to clearly and effectively communicate with technical and non-technical personnel are required.   This position may require some nights/weekends and holiday work and has a travel requirement of up to 25%.

Graduation from high school or equivalent and five years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, three years of which must have included IT work experience in a user support role; OR one year of relevant experience as an IT Technician III in Nevada State service; OR an equivalent combination of education and experience as described above.

Participate in the development and revision of policies and procedures related to a functional area; review policies and procedures for changes applicable to IT; maintain operations, tasks, security, and/or functional area logs; review instructions from other IT staff and correct or return for revisions as necessary.  

Perform related duties as assigned.

Under limited supervision, incumbents perform advanced journey level duties and may serve as a project leader or lead-worker and provide training to IT Technicians at the same level or lower. For Network Operations and Support positions, this level may be used as either a trainee for the next level in the series, or as a permanently allocated sub-journey level. 

This job specification lists the major knowledge, skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level.

Detailed knowledge of: commercially available operating systems and applications used by the agency; help desk applications configuration as used for change/problem management; principles and practices of a computer system and peripheral devices as needed to monitor a system; user password security principles and practices. 

Working knowledge of: database principles; network domains and login procedures; web browser capabilities and the difference between intranets and the Internet. 

General knowledge of: at least one programming language, such as Pascal, COBOL, Natural, Fortran, BASIC, or html for understanding as applies to queries used in common applications; network troubleshooting. 

Ability to: create and use disk images; provide or develop documentation of systems, jobs, programs, and audit documentation for completeness and accuracy; provide testing support by assisting in the monitoring of program tests and reviewing computer output and identifying errors; restore data from backup media.

Recruiter Contact Information: Susan Fowler - sfowler@admin.nv.gov 

The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.

Please send direct Inquiries or correspondence to the recruiter listed on this announcement.