Specialist, Desktop Support
Academy Of Motion Picture Arts and Sciences
15 days ago
Full-time
On-site
Los Angeles, California, United States
$34 - $36 USD hourly
IT Support & Help Desk
Department: Information Technology
Reports to: Associate Director, Desktop Operations
Job Type: Full-time – Regular
Job Classification: Hourly (Non-exempt)
Workplace Location: Los Angeles – Academy Museum, 8949 Wilshire, Pickford, Fairbanks, and Jefferson Warehouse
Summary/Objective:
The Desktop Support Specialist provides day-to-day desktop support and other technical operations for the Organization.
Essential Functions of the Job:
Required Competencies:
Preferred Qualifications:
Physical Demands:
Required Vaccination: Full vaccination against COVID-19 is required, including any booster vaccinations as applicable. Exception: Medical and religious accommodations approved by the Office of People & Culture.
Hybrid Requirement: All Academy positions require a minimum of 2 days per week of in-person work at an Academy Location. Exceptions: Positions requiring daily in-person presence (ex. Front-line staff, staff who need to deal with materials on-site, etc.) and medical and religious accommodations approved by the Office of People & Culture.
Compensation: The expected salary range for this role is $34.00 - $36.00. The actual base pay offered will be determined by factors such as experience, skills, training, location, certifications, education, and other factors permitted by law. Decisions will be made on a case-by-case basis.)
Benefits:
#LI-DNI
Reports to: Associate Director, Desktop Operations
Job Type: Full-time – Regular
Job Classification: Hourly (Non-exempt)
Workplace Location: Los Angeles – Academy Museum, 8949 Wilshire, Pickford, Fairbanks, and Jefferson Warehouse
Summary/Objective:
The Desktop Support Specialist provides day-to-day desktop support and other technical operations for the Organization.
Essential Functions of the Job:
- Maintain accurate IT Asset Inventory and assist in acquisition, deployment, support, and retiring of IT assets based on established IT Life Cycle management.
- Provide support for IT Assets, such as computers, monitors, phones, mobile, tablets, printers, and other equipment.
- Provide highly satisfying services and support for all levels of users in the Organization, including staff, members, vendors, and partners.
- Administer all duties in accordance with established policies, procedures, and standards.
- Effectively and efficiently manage the life cycle of the service request, including detailed documentation as well as escalation (when necessary and appropriate).
- Multitask and prioritize work assignments and trouble tickets as necessary to ensure that help requests are resolved promptly.
- On-call and after-hours work as needed for urgent escalations.
- Other duties as required by IT Management.
Required Competencies:
- A bachelor’s degree in information technology or an IT-related field is required.
- Minimum of 3 years’ experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related activities.
- Strong knowledge of Windows Operating System and Apple.
- Must be a customer service-focused, self-motivated professional.
- Ability to interface effectively with end users and non-technical people.
- Strong interpersonal skills with a positive and enthusiastic attitude.
- Ability to quickly learn systems with little or no documentation.
- Continuous learning of new systems, business processes, and concepts is a must.
- Demonstrated ability to think “outside-the-box”, perform research, and operate independently to devise solutions to difficult problems.
- Demonstrated ability to work with executives, staff, and vendors who have varying computer skills.
- Demonstrated ability to manage stress appropriately and professionally.
- Demonstrated ability to operate as a team member, supporting departmental decisions, policies, and procedures with a positive attitude and communications (both to team members and other staff).
- Ability to create and maintain technical documentation.
- Excellent oral and written communication skills.
- A commitment to diversity, equity, accessibility, and inclusion.
Preferred Qualifications:
- A+, MSDT, or Help Desk certification preferred.
Physical Demands:
- Ability to move and transport up to 40 pounds.
Required Vaccination: Full vaccination against COVID-19 is required, including any booster vaccinations as applicable. Exception: Medical and religious accommodations approved by the Office of People & Culture.
Hybrid Requirement: All Academy positions require a minimum of 2 days per week of in-person work at an Academy Location. Exceptions: Positions requiring daily in-person presence (ex. Front-line staff, staff who need to deal with materials on-site, etc.) and medical and religious accommodations approved by the Office of People & Culture.
Compensation: The expected salary range for this role is $34.00 - $36.00. The actual base pay offered will be determined by factors such as experience, skills, training, location, certifications, education, and other factors permitted by law. Decisions will be made on a case-by-case basis.)
Benefits:
- Comprehensive medical, dental, and vision coverage.
- 15 days of PTO, plus company-paid holidays.
- Additional time off including summer hours, winter hours, and a cultural floating holiday.
- Paid sick leave.
- Paid parental leave.
- 401k retirement plan with a company match
- Clean Air Commuter Program
- Employee Assistance Program through CompPsych Guidance Resources.
- Wellness benefits through Cigna Healthcare.
- Free access to 16,000+ online courses through LinkedIn Learning
- Free Academy membership screenings
- Free tickets and screenings at the Academy Museum
- Employee discounts through LifeMart and Working Advantage
#LI-DNI