Technical Analyst II - Network/Desktop Support

Provides hardware and software support for personal computers, cellular telephones, and support for Cisco network/telecommunications system infrastructure equipment which includes installation, configuration, upgrades, and troubleshooting problems. Maintains and reports repairs for infrastructure, hardware, and software and serves as point-of-contact with vendors to schedule and coordinate preventative maintenance on computer and peripheral equipment. Advises, trains, and assists customers on system operations and usage as required. Updates documentation manuals with new procedures and modifications to existing procedures as required. 

- Perform advanced troubleshooting across endpoint, network, server, and security infrastructure layers.
- Support and maintain enterprise network environments, including switching, wireless systems, VLAN segmentation, routing behaviors, and remote connectivity
  solutions.
- Serve as an escalation point for complex technical and networking issues impacting multi-site operations.
- Assist in the implementation, configuration, and maintenance of network appliances, monitoring systems, and connectivity tools.
- Participate in network optimization activities by identifying bottlenecks, conducting root-cause analysis, and recommending performance improvements.
- Lead or co-lead medium-scale upgrade efforts, hardware refresh projects, system rollouts, or infrastructure migrations.

The Technical Analyst II works and reports as part of the Public Safety Corrections Team. Ability to lift and/or move up to 50 LBS. and also push or pull heavy objects.

• Ability to support software and productivity applications including MS Office, MS Outlook, eb Browsers and select proprietary applications.
• Ability to support User level OS for Windows 11 or higher.
• Ability to troubleshoot, repair and perform preventative maintenance for personal computers, laptops, and printers.
• Ability to setup, support and troubleshoot remote office VPN's and cable modems.
• Ability to follow established standards and make suggestions for improvement.
• Strong understanding of enterprise networking technologies including switching, routing, segmentation, wireless infrastructure, and remote access solutions.
• Ability to diagnose intermediate to complex network issues through log review, packet analysis, and end-to-end connectivity testing.
• Familiarity with network access control principles, endpoint security hardening practices, and identity-driven security models.
• Working knowledge of directory services, authentication methods, group policy, and identity/access management workflows.
• Proficiency with enterprise endpoint management platforms, automated configuration tools, and device compliance frameworks.
• Above average communication and interpersonal skills, in addition to exceptional analytical and troubleshooting abilities.
• Understanding of each of the following technologies is a plus: a) IP and subnets with VPN tunneling; b) mobile computing and wireless networking; c) firewall and internet security; d) basic knowledge of the OSI model
• Readiness to support senior staff in project execution and system upgrades.
• Knowledge and hands-on use of common commercial and open-source network support tools.