Assistant Director of Information Technology

The Assistant Director of Information Technology supports the development and maintenance of the organization’s IT systems, including user support and training, infrastructure, digital media management, and helpdesk operations. This role provides personalized technical support to staff and volunteers, ensures PCI compliance, and upholds cybersecurity best practices. The Assistant Director also assists with IT projects, documentation, training, and acts as a central IT resource, aligning technology initiatives with the mission and values of the YMCA.

KEY RESPONSIBILITIES

• Manage and prioritize helpdesk ticketing system; troubleshoot and resolve technical issues for staff support.
• Maintain and administer data, user accounts, file storage, web infrastructure, and digital media systems.
• Develop and deliver training; create and update documentation including SOPs and technical guides.
• Assist with IT projects: research, vendor coordination, installation, and ongoing support.
• Support Microsoft 365, AI tools, system administration, and infrastructure maintenance.
• Implement and promote cybersecurity best practices; conduct user awareness training.
• Analyze processes to identify and implement IT solutions aligned with strategic goals.
• Manage IT asset lifecycle, including replacement planning and tracking.
• Provide technical support for onsite, remote, and virtual meetings.
• Maintain flexibility for after-hours support and emergency response as needed.

 CORE COMPETENCIES

• Technical expertise in IT support, network infrastructure, VOIP, surveillance, and enterprise software.
• Effective communication and interpersonal skills.
• Training and documentation development.
• Cybersecurity awareness and risk mitigation.
• Flexibility and responsiveness to organizational needs.

SALARY: $50,000 - $60,000 commensurate with experience and education

BENEFITS: Eligible Employees who meet the requirements are entitled to the following benefits:

• Comprehensive group health insurance (medical, dental, vision and Rx)
• Paid time off and paid sick time
• 403b Retirement Savings Account
• Professional development opportunities
• Employee referral bonus program
• Complimentary YMCA family membership
• Discounts on designated child care programs
• Discounts with other organizations for just being a Y Employee and MORE!

• Bachelor’s Degree in Computer Science or related field.
• Minimum two years of experience with helpdesk systems, Microsoft software, HTML/CSS, social media platforms, and basic networking infrastructure.
• Strong problem-solving skills and ability to communicate technical information to non-technical users.
• Required certifications or ability to obtain within 90 days: ASHI Basic Life Support (BLS), Basic First Aid, EPI and Asthma certifications, Emergency Oxygen Administration or equivalent and be able to perform procedures in accordance with required trainings.
• Commitment to YMCA’s mission and core values: Caring, Honesty, Respect, and Responsibility.