Desktop Support Technician III

The IT Desktop Support Technician III serves as the advanced technical support specialist, resolving escalated issues and optimizing workflows for the helpdesk team. This position leads image management, creates documentation, and assists in ITSM process improvements. May serve as a delegate for the IT Manager when necessary.

Advanced Technical Support & Troubleshooting:

System Administration & Optimization:

Leadership & Mentoring:

COMPETENCIES: The following competencies are key to success in this role, enabling effective contribution, collaboration, and adaptability in a dynamic work environment.

• Advanced knowledge of desktop systems, networks, and imaging tools.
• Experience with IT service management tools and reporting.
• Strong leadership, mentorship, and communication skills.
• Ability to implement improvements and ensure service continuity.

PHYSICAL REQUIREMENTS: The position requires the ability to sit, stand, and walk for extended periods. It involves frequent use of hands and fingers for typing, writing, and operating office equipment. Occasional lifting of objects up to 25 pounds may be necessary. The role also requires the ability to communicate effectively both verbally and in writing and may involve attending evening and weekend meetings as required. Prolonged computer use may pose a risk for eye strain or repetitive motion injuries

ENVIRONMENTAL CONDITIONS AND WORK HAZARDS: The work environment is primarily office-based, with occasional field visits to various sites. Employees may be exposed to typical office conditions, including computers, printers, and office equipment. During site visits or meetings, there may be occasional exposure to outdoor environments. The role may involve stress due to project deadlines, public interactions, and complex problem-solving. Prolonged computer use can also lead to eye strain and repetitive motion injuries.

SUPPLEMENTAL INFORMATION: 

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position.  While it is intended to accurately reflect the position activities and requirements, Management reserves the right to modify, add or remove duties and assign other duties as necessary that are a logical assignment to the position.

EMERGENCY RESPONSE/RECOVERY ACTIVITIES: 

County employees are considered essential personnel in providing and continuing services to our community during and following a disaster, such as a hurricane, or in other emergency situations. As a requirement of County employment, County employees are subject to being required to remain at work during an event, respond to a recall immediately following an event and/or immediately reporting to work when an all clear is declared by the County Administrator.  During these types of events, County employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens. 

ADA STATEMENT:

A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

EEO STATEMENT:

St. Lucie County BOCC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We encourage all qualified candidates to apply.

Candidates should possess a solid foundational background that demonstrates their ability to engage with the responsibilities of the role effectively.

Pay Grade G13
  
Driving Position – Operating County vehicles and/or equipment is a primary function of this position.

PRE-EMPLOYMENT SCREENING: This position requires a physical, drug testing, driver's license verification and level 2 background screening which includes fingerprinting.