Titlesmart logo

Entry-Level IT Support Technician

Titlesmart
15 days ago
Full-time
On-site
Maple Grove, Minnesota, United States
$35,000 - $40,000 USD yearly
IT Support & Help Desk
Description

Who is TitleSmart, Inc.?

 

Our Mission Statement:

 

TitleSmart is an organization of advocates, working together to create a world-class customized Title and Closing experience for our customers that reflects our values of positivity, caring, and responsiveness.

 

♦ TitleSmart's Core Values ♦

 

Authenticity ♦ Empathy ♦ Gratitude ♦ Growth ♦ Positivity 

 

We are a fast-growing, full-service title insurance company that is obsessed with the tiny details to make an exceptional customer experience. We were named one of Minneapolis/St. Paul Business Journal’s Best Places to Work in 2018, 2019, & 2020 as well as Star Tribune's Top 150 Workplaces for 2020 & 2021. We offer permanent employees many benefits such as a generous PTO, company paid acupuncture and cupping, corporate Life Time Fitness membership, paid sabbatical program with a $5,000 bonus at 5 years of service, income protection, insurance (life, disability, medical, dental, and vision), and much more!


Qualifications

 

*To be considered for this position, please upload your resume*

 

Are you passionate about technology and eager to kickstart your IT career? We’re looking for a motivated and detail-oriented individual to join our IT team as an Entry-Level IT Support Specialist. This hands-on role offers excellent exposure to a wide range of IT systems, tools, and real-world troubleshooting scenarios. You’ll support end users; help maintain IT infrastructure and be a key player in ensuring smooth technology operations across our office locations.

 

If you’re ready to launch your IT career and want to be part of a supportive team where you can learn and grow, we’d love to hear from you!

 

Work Schedule: Monday through Friday, 8 AM to 5PM

*Requires occasional local travel, a valid driver’s license and access to reliable transportation are essential.

 

Key Responsibilities

  • Provide prompt Level 1 IT support to internal users

  • Configure and deploy new computers and user accounts

  • Manage user access and perform password resets via Active Directory

  • Maintain and update Group Policy settings

  • Install and troubleshoot printers and related peripherals

  • Support VoIP phone system setup and configuration

  • Assist with VPN and firewall configuration and support

  • Perform basic Microsoft 365 administration (Outlook, Teams, SharePoint, OneDrive)

  • Maintain clear, accurate, and current IT documentation

 

Preferred Qualifications

  • Strong interest in IT and a proactive attitude toward learning

  • Familiarity with Windows OS and Office 365 applications

  • Basic understanding of networking concepts (firewalls, VPNs) is a plus

  • Experience with Active Directory and Group Policy is desirable

  • Strong organizational and documentation skills

  • Excellent communication and customer service abilities

  • Valid driver’s license and willingness to travel locally

 

Education & Certifications

 

While no formal degree or certification is required, having one or more of the following is considered beneficial:

 

  • Associate’s or Bachelor’s degree in Information Technology or related field

  • Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications

 

What We Offer

  • Valuable hands-on experience across diverse IT environments

  • On-the-job training and mentorship from experienced professionals

  • A collaborative, team-oriented workplace

  • Opportunities for career growth and advancement

  • Reimbursement for travel between office locations

 

TitleSmart has a sharp focus on one goal - creating a "wow" customer experience. That focus and attention to all of the details that go into achieving it, have set TitleSmart on a fast track to growth. We believe there is always room to improve for the customer, and we are obsessed with all the little things that make up a great customer experience. 

 

It's the little things that make the BIG difference.TM