IT Help Desk Technician

IT Help Desk Technician – Chicago

RedMane Technology LLC is an application software consulting and systems integration company based in Chicago. We deliver software solutions for our clients throughout the United States and Canada by means of building new applications, implementing cloud and packaged systems, and/or modernizing legacy systems.

RedMane has earned an exemplary service reputation that prioritizes a highly collaborative culture. Our primary objective is to ensure the solutions we design and implement meet or exceed the needs of our clients for their mission critical systems.

The diverse and passionate teams within RedMane address complex, real world challenges. Technology is just our tool.

The Role

Skills & Role Requirements

• Bachelor’s degree in Information Technology, Computer Science, Computer Information Systems, or Network Administration
  
• A professional demeanor and strong customer service/consulting/training skills
  
• Strong problem solving and critical thinking skills
  
• Strong written and verbal communication skills
  
• Experience in troubleshooting/repairing laptop hardware
  
• Experience in troubleshooting Windows 11
  
• Experience with Microsoft Office Applications (Including Outlook, Teams, OneDrive, and SharePoint)
  
• Experience administering Microsoft 365 / Entra and SharePoint preferred
  
• Self-motivated with the ability to work independently with minimal supervision
  

All professionals at RedMane are expected to possess these skills:

• A strong ethical foundation, capable of thriving in an environment and culture where honesty, integrity, and accountability are core values.
  
• A collaborative spirit, a team orientation, and a willingness and desire to contribute to the success of others. 
  

We Offer You

RedMane has an environment that offers challenging and interesting work. A place where you can have fun and express your talent and creativity. You will be working side by side with like-minded peers in a non-bureaucratic environment where sharing knowledge is the norm. Everyone at RedMane shares a passion for making a real difference for individuals, communities, and the world. 

Additionally, we believe you should have fun and enjoy growing your career; we provide a supportive and empowering environment to make it happen. RedMane is very proud to offer employees professional and personal perks that include:

• Market-based compensation with a full range of benefits including medical, dental, vision, 401(k), short and long-term disability insurance, etc.
  
• A culture that promotes and fosters career growth through professional training and mentoring.
  
• An employee wellness program that includes free access to professional fitness coaches, structured dietary/nutrition plans, training/workout planning, and events that range from 5k's to triathlons.
  
• Opportunities to give back to the community through our RedMane Community Impact Team which organizes events like Feed My Starving Children, Toy Drives, and other charitable activities.
  

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. It is not typical for an individual to be hired at or near the top of the range. Decisions will be determined on a case-by-case basis. A reasonable estimate of the current range is $45,000/year to $65,000/year.