IT Help Desk Technician
US Service AnimalsIT Help Desk Technician (Call Center)
đź’Ľ Job Type: Full-Time
đź’° Pay: $35,000-$50,000/ year
🕒 Schedule: 40h weekly within 7 AM – 11 PM CST
đź“Ť Location: Mandeville Louisiana
About the Role
As a Help Desk Technician, you will serve as the first line of technical support for our call center team. You'll keep agents connected and productive by resolving hardware, software, and connectivity issues quickly and professionally. Your work directly enables our team to deliver exceptional service to customers every day.
What You’ll Do
•Troubleshoot headset, internet, and software issues for call center agents
•Reset passwords and manage basic user account access
•Set up computers and workstations for new and existing employees
•Process, receive, and deploy equipment shipments as needed
•Provide general IT support across all call center operations
Minimum Requirements
•1+ year of help des, IT support or other technical troubleshooting experience
•Basic understanding of computer hardware setup and configuration
•Strong communication skills — able to explain technical issues to non-technical users
•Ability to work a flexible schedule including evenings, weekends, and holidays within the 7am–11pm window
•Reliable transportation to our Mandeville, Louisiana office
What We Offer
•Health, Dental, Vision, Life, and Disability Insurance
•401(k) Match
•Paid Time Off
•A fun, relaxed culture filled with smart folks committed to success
Hiring Process
Applicants must complete a short assessment before interviews through Test Gorilla.
As an equal-opportunity employer, US Service Animals is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited groups specified in applicable federal, state and local laws.