IT Support Specialist

The Position

IT Specialist

We are seeking a proactive, service-oriented IT Support Specialist to own the day-to-day technology experience for employees.

This role is critical to ensuring employees can operate effectively without disruption. The IT Support Specialist is responsible for resolving issues quickly, proactively identifying gaps, and ensuring IT systems and tools consistently support business needs.

The ideal candidate is a responsive problem-solver who takes ownership, operates with urgency, and is committed to delivering a high-quality experience across all levels of the organization.

Key Responsibilities

• Serve as the primary point of contact for IT support, troubleshooting hardware, software, and network issues.
• Take full ownership of issues from intake through resolution, ensuring timely and high-quality outcomes.
• Respond with urgency, understanding the impact of downtime on business and clinical operations.
• Support onboarding and offboarding, including device setup, account provisioning, and access management.
• Install, upgrade, and maintain systems, hardware, and peripherals.
• Identify recurring issues and implement solutions to improve reliability and efficiency.
• Manage and maintain IT inventory and documentation.
• Support office infrastructure, including video conferencing tools (e.g., Zoom, Microsoft Teams) and on-site technology needs.
• Partner with internal teams to resolve issues and improve processes.
• Lead or support small IT projects as needed.

Qualifications

• Bachelor’s degree in Computer Engineering or equivalent experience.Experience supporting both Mac and Windows operating systems (Windows 11, macOS).
• Strong knowledge of networking, workstations, and SaaS tools.
• Familiarity with Microsoft 365 (SharePoint, Teams, Outlook, Word, Excel, PowerPoint).
• Experience supporting executive-level users.
• Experience with device management tools (Microsoft Intune, Mosyle MDM preferred).
• Experience with ManageEngine ServiceDesk+ is a plus.
• Familiarity with lab/scientific applications such as ChemDraw, MSD, and GraphPad preferred.
• Proficiency with Zoom and Microsoft Teams support and administration.
• Experience supporting printers and peripheral devices in a corporate setting.
• PowerShell scripting experience is a plus.
• MCDST, A+, ACMT, or ITIL certifications are a plus.

Key Competencies

• Strong ownership mindset; follows through on issues end-to-end
• Customer-focused with a high standard for service
• Clear communicator, able to translate technical issues simply
• Organized and detail-oriented
• Able to operate independently in a fast-paced environment
• Proactive and solutions-oriented

Compensation

The salary range for this position is $86,000 - $105,000 and the position may be eligible for performance-based bonuses and/or equity-linked compensation.  Salary ranges are determined by role, level and location and additional factors, including job-related skills, experience, and relevant education or training. We offer Company-sponsored benefits, which include: comprehensive health, dental and vision plans, and pet insurance. In addition, we provide a 401(k) plan, ample time off programs, paid parental leave, life insurance, disability insurance and an employee referral bonus program.

Evommune is proud to be an equal opportunity employer and will consider all qualified applicants for employment.