IT Technician II

Supplemental:

• • The 2026 salary range for this position is $23.59 to $35.38 per hour, depending on experience.
    • Relevant previous experience will be taken into consideration.
    • Our organization values pay equity, and hiring at the maximum of the range is not typical.
  • To ensure full consideration, please submit your application by 3:00 PM on Friday, May 22, 2026.
  • In-person interviews are tentatively scheduled for Monday, June 1, 2026 or Tuesday, June 2, 2026. The final date will be confirmed in the interview invitation. Applicants selected for interview will receive an email invitation.
  • This full-time position includes a comprehensive benefits package, which includes:
    • Medical, dental, and life insurance
    • Paid holidays, sick leave, and vacation
• 2026 Benefits Click HERE or visit McLeod County website > Employment tab.

Position Summary

The Information Technology (IT) Technician II - Desktop Support Technician performs a variety function to support and maintain desktop computers, end user applications and related technology on the County’s Local Area Network (LAN). Maintain computer software application procedures, staff technology training, required and requested documentation. Perform various technical duties pertaining to the Sheriff’s Office and law enforcement in accordance with State Statutes, Federal laws, policies and procedures. Diagnose and troubleshoot technical problems, analyze, and prioritize systems issues with the goal of supporting critical business activities.

Essential Functions/Responsibilities

The duties listed are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

Position Duties

• Setup, support, and maintenance of technology including desktop and laptop/mobile computers, peripherals, tablets, phones, and other hand-held devices.
• Work with staff and application vendors to implement and maintain applications as
• Implement security configurations on end user technology devices as
• Main Helpdesk support for resolution of technology issues, installation, and repair. Prioritize support in a timely manner; provide prompt resolution of technology issues to ensure services can be
• Maintain an accurate asset inventory for technology equipment and software as
• Maintain accurate documentation of procedures for installing and configuring county applications and operating systems.
• Provide recommendations and updates regarding technology performance, enhancements, and
• Assist in the evaluation, planning and implementation of new technologies
• Maintain System Center Configuration Management (SCCM) and clients on the PCs
• Perform content updates to the County
• Coordinate and conduct staff training related to significant changes in technology practices or utilization.
• Coordinate and organize multiple agency efforts during technology enhancements, upgrades, and implementations.
• Setup customized/specialized software and technology including for the Sheriff’s
• Write queries to extract specialized reports from Sheriff’s office customized

• Participate in relevant committee and organization assignments as requested
• Assist as needed in the areas of overall IT projects and end user

Non-Essential Functions

• Perform job related duties as assigned

Knowledge, Skills, Abilities

• Knowledge of Microsoft (MS) Windows operating systems, Active Directory accounts, security, and group membership, MS Office, and MS Outlook.
• Knowledge of New Technology File System (NTFS) file and share
• Knowledge of local area network operations, security products for Antivirus clients, and web browsing.
• Knowledge of Operating Systems image installation
• Ability to troubleshoot, diagnose, and resolve software and hardware problems related to Desktop / PC environment, including peripherals, both remotely and at user’s physical
• Ability to work independently with minimal
• Ability to maintain confidentiality, sound judgement, and reliability of time and
• Ability to exercise sound judgment in decision-
• Ability to organize and prioritize
• Ability to communicate
• Ability to establish and maintain effective working
• Ability to accurately identify operational problems and
• Ability to provide training for applicable
• Ability to deliver excellent customer
• Ability to maintain regular and timely work attendance; ability to work outside of business hours as required by request, coverage, or emergency.

Minimum Qualifications

Education and Experience

• Two (2) year associate’s degree in computer science or related field and one-year (1) year of experience;
• Or 4 years of experience supporting desktop PCs in a business type environment;
• Or an equivalent combination of education and experience sufficient to perform the essential functions of the job.

Preferred Experience

• Prior helpdesk business environment experience and/or
• Experience in a business environment with Microsoft Operating Systems and Microsoft Office, including Outlook.
• Experience in a business environment with Microcomputer hardware repair and software installs, including upgrades.
• Experience in a business environment with smartphones and
• Experience in a business environment with computers on a Microsoft Windows Server network and

Required Certifications/License

• Valid Minnesota driver’s license with proof of

Preferred Certifications

• CompTIA Certificates
  • A+ Certified
  • Network+ Certified

Relationships

• Regular interaction with County
• Provide individual or small group instructions to train end-users on new
• On occasion this position may work with external vendors to help set up applications or work through issues with applications.

Supervisory Responsibilities

• No direction supervision of

Working Conditions

• Work is mainly performed in an office and at users’ locations in other county
• Work requires driving to county

Physical Requirements Of This Position

• Desk work involves the use of a computer, telephone, and other
• Communicate effectively with County staff and County Board
• Ability to read screens and
• Ability to drive in various light and weather
• Ability to type and use a computer or mobile
• Office work may include reaching for documents, grasping documents, standing, walking, and repetitive motions.
• Lift and carry files and material weighing up to 50

Equipment Required to Perform This Job

• Computers
• Telephones
• Mobile devices
• Motor vehicles

Additional Notes

• All positions in McLeod County are subject to a background check. This may include, but is not limited to, the following checks: criminal history, credit, driver’s license, pre-employment physical assessment, pre-employment drug and alcohol screening and psychological testing.