Systems Administrator

Position Title:

Systems Administrator

Department:

IT

Role Position Reports to:

Global Salesforce Platform Architect & Implementation Director

Position Description (Brief summary)

Culligan is seeking a detail-oriented, execution-focused Systems Administrator to be the day-to-day technical owner of our global Sales Enablement platform. Most of this role is Sales Enablement — ensuring Allego is well configured, reliable, governed, and continuously improved to drive adoption and business impact across global Business Units.

This role will also provide backup coverage for a small set of additional global platforms — OneTrust, the IT Financial Management platform, and AI solutions as adopted. The expectation is not that candidates are experts in all systems on day one; rather, prior experience in any of these is highly beneficial, and the successful candidate will upskill into secondary platforms over time, supporting them as needed.

Key Position Responsibilities

1) Allego Platform Administration & Operational Excellence (Primary)

·       Serve as the platform SME and primary technical administrator of the Allego platform, owning the global template configuration, governance, platform operations, and integration patterns.

·       Work closely with Allego vendor contacts (implementation/success services) and internal stakeholders supporting cross-functional readiness activities (workflow dependencies) to ensure smooth operations and continuous improvement.

·       Manage access: Segregation of business units, roles/permissions, access troubleshooting, and support requests.

·       Support global template content operations: content uploads/migration, lifecycle management, and ensuring content remains relevant, current, and approved.

·       Support establishment and enforce content governance practices that improve findability and reduce version sprawl, including structured organization, tagging, and version control norms.

·       Build and maintain enablement structures such as learning journeys / programs and readiness assets that support onboarding, coaching, and continuous improvement.

·       Produce and share analytics that connect enablement activity to learning/compliance progress and adoption, using platform reporting and exports where needed.

2) CRM Integration & Technical Enablement

·       Coordinate Allego integration requirements and readiness for CRM and adjacent systems (content repositories, learning systems, CTI), partnering with IT/Sales Ops and vendors to define assumptions, data needs, and test plans.

·       Support Allego’s CRM-embedded enablement approach (learning/content/coaching/DSRs in the flow of work), helping ensure enablement shows up where sellers work day-to-day.

·       Maintain an understanding of CRM concepts and relational data models; contribute to integration scoping for multi-instance CRM realities and custom CRMs where applicable.

·       Partner with IT on identity and access patterns (e.g., SSO and directory provisioning considerations) to support secure and scalable user access.

3)  Digital Selling Enablement

·       Support standardized Digital Sales Room patterns/templates and operational controls that enable secure, on-brand buyer experiences at scale (including access controls by people/domains when required).

4) Global Rollout Support & Governance

·       Support global template build and BU rollout readiness activities: content migration, metadata standards, review cycles, and go-live coordination.

·       Help operationalize a governance model across BUs: intake, prioritization, content standards, and deployment decision rights, ensuring consistency while supporting regional needs.

•      Support pilot planning and feedback capture on adoption blockers; consolidate findings and propose improvements.

5) Secondary Platform Coverage (Backup + Upskill Over Time)

·       Provide backup administration/support for OneTrust (privacy platform) and assist with related workstreams as needed.

·       Provide administration/support for the IT Financial Management platform as it is implemented and moves into steady-state operations.

·       Support adoption/operations for AI solutions as they are introduced, focusing on light administration, coordination, and reporting where appropriate.

Requirements

·       Bachelor’s degree in a related field or equivalent experience.  

·       3–5 years in a fast-paced environment in one or more of: platform/system administration & governance, sales enablement operations, content operations, or technical operations support.

·       Demonstrated ability to manage user administration and access controls, structured content operations, and cross-functional intake/support processes with strong attention to detail.

·       Strong communication skills primarily in English and the ability to work across global teams and business units in a highly matrixed environment.

Preferred Experiences:

·       Prior experience administering a sales enablement platform (Allego strongly beneficial).

·       Experience with CRM-integrated enablement workflows — especially where enablement is embedded in CRM and supports in-context guidance and content.

·       CRM / Salesforce experience (Admin / Developer / Architect background beneficial)

·       Experience supporting reporting/analytics for enablement and learning outcomes (exports, dashboards, adoption insights).

·       Experience implementing secure, governed, socially responsible AI solutions.

·       Experience working with any of the secondary platforms (OneTrust, IT Financial Management tooling).