We are seeking an experienced IT professional to provide high-touch technical support to senior leadership, both onsite and remotely. This role requires a strong customer-service mindset, technical expertise across modern workplace technologies, and the ability to operate effectively in high-visibility situations.
Key Responsibilities
Provide personalized, high-quality technical support to senior executives and their administrative teams
Build strong working relationships with leadership by understanding individual preferences, workflows, and technology usage
Advise users on best practices related to security and effective use of technology
Diagnose and resolve complex technical issues across hardware, software, and mobile environments
Collaborate with internal IT teams (infrastructure, applications, security) to deliver seamless solutions
Support rollout of new tools and systems, including onboarding executives and ensuring ongoing adoption
Recommend improvements and new technologies to enhance the executive user experience
Install, configure, and upgrade end-user hardware and software as needed
Conduct routine check-ins and system reviews to proactively address potential issues
Respond promptly to support requests, including urgent and after-hours needs
Accurately document incidents, resolutions, and support activities
Set clear expectations with stakeholders and consistently deliver reliable results
Provide user training on both standard and specialized applications
Participate in on-call rotation and provide off-hours support when required
Take on additional responsibilities as needed
Qualifications
Bachelor’s degree or equivalent hands-on experience in an IT-related role
Prior experience directly supporting senior executives or high-profile users in a corporate environment
Strong background in end-user computing, including desktops, laptops, and peripheral devices
Experience supporting mobile devices, particularly smartphones and tablets
Familiarity with modern productivity and collaboration tools (email, document management, messaging, video conferencing, etc.)
Proven troubleshooting skills with the ability to remain calm under pressure
Willingness to operate in an environment that may require extended availability beyond standard business hours
Relevant certifications (e.g., Microsoft, Apple, CompTIA) are a plus