Lead IT Technician

Summary: The Lead IT Technician plays a key role in managing and supporting the organization’s end-user computing environment. This position focuses on the full lifecycle of endpoint devices, including configuration, deployment, maintenance, and decommissioning. The Lead Technician also contributes to the development of technical policies and procedures, leads initiatives for device standardization and automation, and serves as a senior escalation point for the service desk.

This position will be assigned to Information Technology department, which is located at the Ronald J. Norick Downtown Library at 300 Park Avenue in Oklahoma City, OK.  

This position currently requires availability to work all hours the library is open, including days, evenings, and weekends.  The current need requires specific availability to work Monday to Friday from 8:00 to 4:30 pm as well as occasional weekends.*

*Hours are subject to change in accordance with the needs of the department.

This position is classified as safety-sensitive.

The hiring salary for this position is $25.44 hourly.  Exact compensation negotiable based on skills and experience. This is a full-time position working 40 hours per week.  This position is classified as non-exempt under the federal Fair Labor Standards Act.

The Metropolitan Library System offers a comprehensive benefits package for full-time employees:

• Health benefits that include medical, dental, vision and prescription coverage paid in full for Employee-only coverage (Family coverage available)
• Flexible Spending Accounts
• Vacation Leave @ 8 hours per month
• Sick leave @ 8 hours per month
• Twelve paid holidays (subject to date of hire)
• Defined Contribution (retirement) plan where employee contributes 6% and is matched at 10% (required participation for full-time employees)

MINIMUM QUALFICATIONS REQUIRED:

Education and Experience:

• Associate degree in IT or Business; and
• 3 years of experience in IT support or systems administration, including 1 year administering fleets of end-user devices at scale; and
• 3 years of hands-on experience with Windows 10/11 endpoint configuration, deployment, and patching; and
• 1 year of hands-on experience with at least one of the following operating systems: macOS, ChromeOS, or iOS/iPadOS

Licenses and Certifications:

• Valid State Driver's License
• Current Motor Vehicle Insurance
• Acceptable Driving Record as defined in the Driver Safety Procedures

HIGHLY PREFERRED QUALIFICATIONS AND COMPETENCIES:

• Bachelor’s degree in IT or a related field
• Relevant certifications (e.g., CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator Associate, or other RMM certifications)
• Experience developing and enforcing endpoint policies via Group Policy or similar systems.
• Proficiency with scripting (e.g., PowerShell) for automation tasks.
• Information Technology Infrastructure Library (ITIL) awareness or certification.