Senior IT Support Specialist
RENK America
15 days ago
Full-time
On-site
Cincinnati, Ohio, United States
IT Support & Help Desk
JOB SUMMARY:
The Senior IT Support Specialist will play a pivotal role in providing exceptional customer support and resolving trouble tickets and service requests. The Senior IT Support Specialist assists the business with all IT equipment; laptop, desktops, printers, scanners, access points (APs) as well as networking: WIFI, VPN, and/or LAN.
Essential Functions:
- Desktop Support and Troubleshooting: Provide timely and efficient technical support to end-users for desktop hardware, software, printers, and peripherals. Diagnose and resolve technical issues related to operating systems, applications, and network connectivity. Ensure proper documentation and resolution tracking of support tickets using our ticketing system. Support fellow IT Support Specialist when escalation is required.
- Procurement and Deployment: Collaborate with stakeholders to identify hardware and software needs. Source, purchase, and deploy IT equipment including desktops, laptops, monitors, and peripherals. Maintain accurate inventory records and ensure compliance with procurement procedures. Identify improvement opportunities that support IT vision.
- Supporting Conference Room Equipment: Manage and maintain conference room equipment such as projectors, audio/video systems, and teleconferencing tools. Troubleshoot and resolve technical issues to ensure seamless meetings and presentations.
- Client Patching: Carryout regular patching processes to ensure the security and stability of client systems. Coordinate patching schedules and execute updates in accordance with established policies and procedures.
- New Employee Onboarding: Coordinate IT setup for new employees, including account provisioning, hardware setup, and software installation. Define and improve new hire setup process to ensure compliance to IT policies, procedures, and resources.
- User Account Management: Provision an a mange user accounts across various systems and applications. Monitor user access levels and permissions to ensure compliance with security policies and regulatory requirements. Respond to access requests, modifications, and terminations in a timely manner.
- Hardware and Software Management: Tracks IT equipment and software licenses.
- Network Infrastructure: Actively participates in setting up and maintaining network infrastructure, including routers, switches, servers, and access points.
- Documentation: Uses documentation, knowledge base articles, and user guides to solve issues. Assist in escalation when additional documentation, knowledge base articles, or user guides are needed to support the business. Develops and maintains documentation, knowledge base articles, and user guides.
- Compliance: Ensures compliance with IT policies, procedures, and legal and regulatory requirements. Identifies and recommends improvements to ensure compliance.
Additional Responsibilities:
- Ensures personal compliance with RENK Code of conduct, RENK America Guide to Good Conduct, Company Policies, Company Values, Procedures and Ethics.
- Maintains a safe work environment. Follows all safety rules, regulations, and procedures. Reports accidents/incidents/near misses/concerns immediately to supervisor and/or EHS department.
- Supports company quality policy and procedures for the position. Follows and complies with all relevant ISO 9001 work instructions.
- Completes all required trainings timely (i.e., quarterly compliance, EHS, security, trade compliance, HR, etc.)
- Maintains complete security and confidentiality off all company records and employee data.
- Ensures work environment is free from any form of harassment. Reports incidents immediately to supervisor, HR department and/or ethics.
- Ensures compliance with the companies Affirmative Action/EEO policy.
- Participation in company performance management processes (i.e. goal setting, performance reviews).
- Maintains a clean and orderly work area.
- Performs other duties as assigned.