What You'll Do

• Provide advanced troubleshooting and support for Windows workstations, laptops, and peripherals
• Act as a technical escalation point for complex desktop and endpoint issues
• Manage workstation imaging, configuration, and lifecycle management
• Support Microsoft 365, Windows 11, Active Directory, Azure AD, Intune, and Group Policy
• Maintain and monitor server backups and disaster recovery systems
• Support and maintain network infrastructure including switches, routers, and firewalls
• Document IT procedures, configurations, and troubleshooting processes
• Provide technical training and guidance to employees
• Mentor junior IT technicians and promote best practices
• Evaluate and recommend hardware and software solutions
• Collaborate with internal teams and external vendors to support business technology needs

What We're Looking For

• 5+ years of IT support experience
• Associate degree in Information Technology or equivalent experience
• Strong expertise supporting Windows 11 and Microsoft 365 environments
• Experience with Active Directory, Azure AD, Intune, and endpoint management
• Familiarity with network infrastructure (switches, routers, firewalls)
• Experience with backup and disaster recovery solutions
• Professional certifications such as CompTIA A+, MCSA, or CCNA are a plus

Key Skills

• Advanced troubleshooting and analytical problem-solving
• Excellent communication and documentation skills
• Strong organization and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Customer-focused mindset with strong interpersonal skills
• Ability to work independently and remain calm under pressure

Why Join OpenTech Alliance?

At OpenTech Alliance, you'll join a collaborative IT team where your technical expertise directly supports business success. We value innovation, teamwork, and continuous learning. You'll have the opportunity to work with modern technologies, improve IT operations, and grow your career while making a real impact across the organization.

Work Environment

This role operates primarily in a professional office environment with occasional work in equipment rooms or workspace installations. Some after-hours support may be required during major incidents, system upgrades, or critical projects.

Interested?

We'd love to hear from you. Apply today and help us build a reliable, secure, and high-performing technology environment for our team.